At Max Infra Sdn Bhd, we take pride in delivering professional and reliable cleaning and maintenance services.

Customer satisfaction is very important to us. However, to ensure fairness and transparency for both parties,

The following refund policy applies:

1. Feedback and Refund Timeframe

• Any feedback or complaint about the service must be submitted within 48 hours of service completion.
• Any feedback received after 7 days (one week) of the service completion will not be eligible for a refund or partial refund, as the condition of the area can change due to daily use or environmental factors.

2. Completed Services

• Once a cleaning service has been fully performed and completed, no refund will be issued.
• However, rework or touch-up services may be arranged if the issue is reported within the first 48 hours and is verified as a genuine service shortfall.

3. Last-Minute Cancellations

• If a client cancels the service within 24 hours of the scheduled appointment, no refund will be provided as resources and manpower are already allocated.
• If cancellation is made at least 48 hours prior, the payment may be credited toward a future booking.

4. Unsatisfactory Service Claims

• We will review all unsatisfactory service claims on a case-by-case basis.
• A free re-cleaning or rework will be provided if the claim is valid and submitted within 48 hours.
• Refunds are only considered when a rework cannot be reasonably performed.

5. Force Majeure or Unexpected Events

No refund will be provided for delays or service interruptions caused by unforeseen events (such as extreme weather, power outages, or access issues caused by the client’s premises).

6. First-Time Complaints

• We value honest feedback and continuous improvement. However, please note that you are our first customer to report a service-related issue, and we take this seriously.
• Our team will always offer a rework first before considering any financial adjustment.

7. Rework Policy

• Clients can request for rework if they are not satisfied with the work performed.
• However, refund requests will not be entertained once the service has been completed.

8. No Refund Scenarios

Refunds will not be issued under the following circumstances:

1. Feedback or complaint submitted after 7 days of service completion.
2. Last-minute cancellations made within 24 hours of the appointment.
3. Issues caused by external factors after our team has completed the service (e.g., new stains, odors, or damages caused by occupants).
4. Situations where rework has already been offered and performed.